Terms and Conditions


Opening hours: Monday to Saturday 10am - 5pm

Payments:

Advance payments required on all orders prior to despatch. Payments accepted: Visa, Mastercard, Switch, Connect (all debit cards). Cheques (allow 5 working days to clear), postal orders, banker's draft, direct money transfer. Please do not send cash.

Terms & Conditions

  • The terms of the contract do not affect your statutory rights
  • Returned or represented cheques will be charged a £10 administration fee
  • Prices are subject to alteration without prior notice. Orders are accepted on the understanding that they will be charged at the prices ruling at the time of despatch
  • Claims arising from shortages or damages must be made within 3 days upon receipt of the goods. Damaged/shortage of parcels must be signed for as damaged/parcel shortage
  • Goods dispatched to a third party are at your own risk
  • Goods remain the property of Proxsports until full payment has been received
  • All goods are subject to delivery costs unless collected from our premises giving prior notice

Your right to cancel your order: Cancellation Notice
Under the Consumer Protection - 'Distance Selling Regulations 2000' you (the consumer) have the right to cancel your order within a 7 working day period. The cancellation period starts from the day that the goods are received.

The regulations require the consumer to send a notice of cancellation in writing including fax or email. A telephone call is not enough. In the event of cancellation the goods must be returned (as New) at the consumer's own expense. If the goods are not returned Pro-X can arrange for the goods to be collected and direct cost will be returned from the refund total.

Methods of payment

You can pay using any of the following methods:

  • Credit/debit cards:
    • Visa
    • Mastercard
    • Switch
    • Connect
  • Or you can send us payment in the post using:
    • Cheque
    • Postal order
    • Banker's draft
  • or you can use a direct money transfer

Our Complaints Procedure

If you have any complaints about Pro-X, regarding orders, products or anything else please contact us on 01142688931 or send an email to sales@pro-xsports.com. We take complaints and problems seriously and promise to:

  • acknowledge your complaint within 5 working days
  • keep you informed throughout the complaints procedure
  • and we will endeavour to respond to all complaints within 5 working days